KD8EYF Compaints, Tips, Questions and Answers

Here is what you have to do if you forget your secret question answer...
mine was FAVORITE RESTAURANT... what a stupid question! Who has a favorite restaurant? I'm not a kid. My favorite restaurant changes every week!

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BEGIN SUPPORT CHAT LOG

SUPPORT: Before we reset your password, I will have to ask you a question for verification. We have to do this because your privacy and protection as our valued Member is of the utmost importance to us. If the information that you will provide me will not match with the information that you set up before, we will need to escalate this issue to the proper department. For verification, please tell me, what is the name of your favorite restaurant?

ME: i can't remember...

SUPPORT: I am so sorry but, you need to answer the security question for us to be able to proceed with the reset. This is a standard operating procedure that we follow.

ME: Im sorry but like i just said, I don't remember!

SUPPORT: I am so sorry about that. Now, please follow the directions in my next message. After which, you may contact us back and we will assist you with the reset.

SUPPORT: Please fax us or write us a photocopy of your Driver's License or other governmental photo ID and one of the following with contact information:
a. Current Phone Bill
b. Utility Bill
c. Credit Card Statement

Please make sure that you black out any account numbers and/or amounts on bills with a black marker. We just need to see the name and the current address on the proof that is submitted.
On the letter, please provide a good call back number and a convenient time for our Customer Care Member Verification team to contact you between 8:00 am to 5:30 pm Central Time, Monday through Friday.

You can forward the required by either mailing the information to :
AT&T Internet Service
P.O. Box 192152
Dallas, TX 75219-8513

or you can also fax the information with a cover note to the following fax number : 214-761-8236
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END SUPPORT CHAT LOG

ME:

Yeah i know its my fault for setting a stupid secret question, but not for me it would be easier to cancel service and start service with a cable provider, provided they don't require the secret answer for canceling service!